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 MallTop1.com |
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| Contract the MallTop1 CS |
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· Hotline:+8620-84719059
· Fax:+8620-84719059 |
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FAQ |
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We value your Privacy |
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We value your privacy. We do not sell, rent or loan any identifiable information
(including e-mail address, phone number, etc.) regarding our customers to anybody.
We will not solicit you by phone or mail. Any information you provide us with will
be used responsibly, is held with the utmost care and security, and will not be
used in ways to which you have not consented. |
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About Products |
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1.about packing |
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using simple packing, every set packed in a plastic bag, and 10 sets in a big plastic
bag. |
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2.about size |
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Please refer to " size " section in each product for more details. About the size
chart, please visit:“size chart” |
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3.Do you accept OEM condition and what is minimum quantity for OEM condition? |
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Yes ,OEM condition is welcomed and the minimum quantity depend on the items you
order. And please send the clearly model pictures which you want to order to us
, I will submit them to our Designers, once we have the Material, we could product
for you in time, if have not, we will search them for you, and then product. and
send the samples with other items you order for you first so that you could check.
more detail, please visit: OEM Service |
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About Order |
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1.What is the minimum order q'ty? |
Most of the products have not minimum order the details please see the items page MOQ, but the Amount USD100 each order is
requested ,not include delivery cost ,tax,Certificate of Origin and VAT. For order amount under USD100,we
will increase the 25% price;
This website fit for medium - and small wholesale business. if you need order more
than 10,000USD or 200 pcs per style/color/size, please get in touch with our general
manager diretly:sales@qlingerie.com |
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2.about order less than 100US$ ? |
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If the order amount under USD100, you are asked to pay for the sample and delivery
charge .The price for sample will be increased at 25% based on our wholesale price. |
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3.about the order process |
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we make that place the order from us is as secure and simple as possible. You could
make order from our web site online.
At first, Please add all the products you want into the shopping cart and then follow
the instructions to complete the order form and submit, getting your order number.
( Please record this order number for further inquiries ).
And then ,After you made the payment we will need about 1-3 days deal with your order.(because our business department need clear up all of our orders first and post it to our warehouse for take the stack one by one orders and once
order have any problem they will post back to our business department and we also will send the email notice fro you, thank
you.)
Third, after we ship out our parcel then we
will tell you the tracking number and write the track number in your order sheet, so you could check online.
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About Shipping |
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1.how to package? |
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we will ship by International packages/ EMS/DHL/UPS/TNT, or we will shipping by
the sea, if the order cubage is more than 1 stere, that depending on the area you
live in. |
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2.could we have any discount of postage? |
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Yes ,of course. we are the Old customer of International express , we can have Preferential
cheaper price of the shipping. For example: we are the old customer of EMS, then
we can get 50% discount from the post office of the total. |
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3.how many days it takes? |
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general it takes 3-4 working days to all the world by UPS, and, it takes 5-7 working
days by EMS, and takes 4-5 working days by TNT/DHL, depending on the area you live
in. |
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4.how to calculated does the postage? |
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Postage is calculated in accordance with the weight ,So buy more and save more!
For example: the EMS express charge is almost the same price for 1 or 5 items with
the package. the heavier the parcel, the cheaper the shipping cost per KG. if you make your order online step by step on our website our web system will Automatically calculate the shipping costs for you. |
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5.About the delivery time |
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After you place an order, we will check your order first and then send the invoice
to our warehouse within 24 hours.and the warehouse will pick up for you soon in
general we could send your parcel to you within 1-3 working days. |
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6.tell me the shipping cost before order |
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the shipping costs depend on the weight, delivery way(EMS, DHL, TNT, UPS, or sea
transit), and destination country. So it is difficult for us to declare an exact
shipping fee before you place an order (for example:the weight of one piece bikini is about
0.15kg ,but the leather is about 0.3kg /pc ) . And you could choose the shipping
company you like and we will also check all the express and suggest the most suitable
way for you . If you are not satisfied with our shipping fee , you also can choose
to cancel your order. Thank you for your understanding. |
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7.About the Local taxes and import duties？ |
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Local taxes and import duties may be incurred in some countries and are not included
in the amounts shown. The buyer or recipient of the shipment is responsible for
all such taxes and duties. Our products are sold worldwide and we cannot guarantee
that they meet the import requirements of every country. If in doubt, please check
with your country's customs office prior to ordering. |
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8. How to get tax less or free upon import ?
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Any import charges or fees are the buyer's responsibility. In order to ensure you
receive your order tax less or free upon import, we will declare it as a “GIFT”
or “SAMPLE” with a lower value. This lower price does not reflect the total price
you paid or the market value of the product and may not apply to countries with
different tariff rules. If need to using the true value, or any other requests,
please write down the information on the “Notes” when you Complete order.
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About Returns & Terms |
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We attach importance to the quality of products and services , so before sending the parcels out, we will double check and try our best to avoid any.problems.
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1.How to deal with, If the item is defective? |
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We are sorry that the item is defective, and we will actively deal with such incidents.
we also need your help.
First: If the item is defective, please notify us within 3 days of delivery.
Second: please take some pictures of the defective items, and then send to us by email, so that we could feedback to our facatory, after we get reply from our factory, we will give you some solutions.
Third: Customers can send them back , or comunicate with our customer service, we will try our best to give better solution. If you insist to send them back, all items must be returned in their original condition, in order to confirm for a refund or exchange of goods. The buyer is responsible for all shipping costs and taxes incurred.
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Are all the items shown on your site in stock? |
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Almost. We won’t show the item on site if it is not in stock or stopped producing.
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If several items I ordered are not in stock, how will you handle with it? |
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We will contact with you by email, there will be four choices for you:
1) Change to other items which in stock with the same value
2) Deduct the value of the lack items from your order invocie before you pay
3) Refund the value of the lack items to you if you have paid
4) Send them to you with your next order if you will order again
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Can I get photos of all the products without your watermark? |
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Yes, photos without our watermark will be sent to you emailbox after your order placed,but please contact our customer service first: sales@malltop1.com
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Can you send the Certificate of Origin attach with my shipment? |
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Sorry for your order's payment that's not includes the COz cost so if you need please contact our customer service first: sales@malltop1.com and pay for the extra 30 usd + extra shipping cost;
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